Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Car Warranty Scams FAQs
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
Who is behind the auto warranty scam calls?
Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Are You Ready For The Road?
An average of 13,000 Americans are killed between Memorial Day weekend and Labor Day, some as a result of unperformed vehicle maintenance, according to the National Highway Traffic Safety Administration. Each year, neglected maintenance leads to more than 2,600 deaths, nearly 100,000 disabling injuries and more than $2 billion in lost wages, medical expenses and property damage.
Most mechanical failures can be traced to neglected maintenance. For example, the U. S. Department of Transportation reports the leading cause of mechanical breakdown on our nation's highways is overheating, a condition that is easily avoidable. Other deficiencies that are simple to detect include low antifreeze/coolant, worn or loose drive belts and defective cooling system hoses.
Checking tire pressure and inflating a tire costs nothing, yet an average of 21 percent of cars inspected in check lanes during National Car Care Month have under inflated tires. This can lead to a blowout and a serious accident.
Fuel Saving Tips
| Condition | Effect | MPG Penalty up to |
|---|---|---|
| Under inflated tires | Increase rolling resistance | 1-2mpg |
| Dirty air filter | Causes excessively rich fuel/air mixture | 2.0mpg |
| Worn spark plugs | Cause inefficient combustion, wasted fuel | 2.0mpg |
| Worn O2 sensor | Unable to detect and adjust air/fuel mixture | 3mpg |
| Dirty or substandard engine oil | Increases internal engine friction | 0.4mpg |
| Loose gas cap | Allows fuel to evaporate | 2.0mpg |
| Potential loss in fuel economy if all of the above were neglected | 11.4mpg |
The Car Care Council offers these fuel-saving tips:
- Vehicle gas caps -- About 17 percent of the vehicles on the roads have gas caps that are either damaged, loose or are missing altogether, causing 147 million gallons of gas to vaporize every year.
- Under inflated tires -- When tires aren't inflated properly it's like driving with the parking brake on and can cost a mile or two per gallon.
- Worn spark plugs -- A vehicle can have either four, six or eight spark plugs, which fire as many as 3 million times every 1,000 miles, resulting in a lot of heat and electrical and chemical erosion. A dirty spark plug causes misfiring, which wastes fuel. Spark plugs need to be replaced as recommended by the manufacturer.
- Dirty air filters -- An air filter that is clogged with dirt, dust and bugs chokes off the air and creates a "rich" mixture -- too much gas being burned for the amount of air, which wastes gas and causes the engine to lose power. Replacing a clogged air filter can improve gas mileage by as much as 10 percent, saving about 20 cents a gallon.
Fuel-saving driving tips include:
- Don't be an aggressive driver -- Aggressive driving can lower gas mileage by as much as 33 percent on the highway and 5 percent on city streets, which results in 10 to 66 cents per gallon.
- Avoid excessive idling -- Sitting idle gets zero miles per gallon. Letting the vehicle warm up for one to two minutes is sufficient.
- Observe the speed limit -- Gas mileage decreases rapidly at speeds above 60 mph. Each mpg driven over 60 will result in an additional 10 cents per gallon. To maintain a constant speed on the highway, cruise control is recommended.
WIPERS - In the 2001 National Car Care Month vehicle check lanes, 21 percent of participants had wipers that smeared, streaked or chattered across their windshields. Although climates vary, wipers generally need replacing every six months. An easy reminder is to change wiper blades in the spring and fall when you change your clock. Be sure the windshield washers are working properly, too, and keep the reservoir filled with solvent.
LIGHTING - Another important pre-trip check should be exterior and interior lighting. Vehicle check lanes revealed an overall failure rate of over 25 percent in the lighting category. The Car Care Council reminds motorists to check their lights monthly. Other suggestions from the Council include turning on headlights both day and night. This helps define your car's position on the road, and its distance from other drivers. When your vehicle's lighting is defective, other motorists may not get the message that you intend to stop or turn. The end result could be disastrous.
10 Minute Pre-Trip Checkup Can Pay Off
Car Care Council offers three suggestions for a traveler's 10-minute pre-trip checklist:
- Check all fluids. There are several fluids, in addition to antifreeze, that require attention, including engine oil, power steering, brake and transmission fluids and windshield washer solvent and antifreeze/coolant.
- Check hoses and belts. A belt that fails can affect the electrical system, air conditioning and power steering, as well as the cooling system. Cooling system hoses may be deteriorating from within, so old hoses and clamps in marginal condition might need to be replaced.
- Check the tires. Check tire inflation and inspect the tread for uneven wear, indicating the need for wheel alignment. Also look for bulges and bald spots.
"While a last minute checkup is better than no checkup, motorists should plan ahead to allow time to perform necessary maintenance themselves or at the local service facility. A properly maintained vehicle is safer and more dependable and will even save a few dollars at the gas pumps," said the Car Care Council's Executive Director, Rich White.
Not only can a pre-trip inspection help reduce chances of costly and possibly dangerous road trouble, it also provides an opportunity to have repairs made at home, with one's own technician who knows the vehicle. Especially important, it provides peace of mind. While no inspection can guarantee a car's performance, it's comforting to know proper precautions were taken.
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